Upgrade Education Limited Terms and Conditions of Use
Effective Date: 2 April 2024
Upgrade Education Limited and its Affiliates (“Upgrade”, “Thesis Upgrade” “thesisupgrade.com”, “Careers Confidence”, “Doctor Sue Store”, “the Company”, “We”, “Us” or “Our”) is the owner of this website. Your use of this website, and of its products and services, constitutes your agreement to the following terms and conditions of use (the “Terms of Use”). If you do not agree to these terms of use, please refrain from using the website.
By accessing and using this website, you confirm that you have fully read, understood and agreed to be legally bound by these terms of use, which form the entire agreement between Upgrade and you. By placing an order and/or payment via this website, you acknowledge having read, understood and agreed to all these terms of use. By placing an order and/or payment, you also agree to be legally bound by these terms of use, which form the entire agreement between you and Upgrade.
Intention
The intention of the website, and the content, products and services provided by Upgrade, is that they be used only for educational support to assist academic development, and educational and vocational training.
Interpretation
In these terms of use:
“Website” means thesisupgrade.com.
“Customer,” “you” or “yours” means and refers to you and/or any other person using the website and/or submitting an order to the website on your behalf.
“Company,” “we” or “our” means and refers to Upgrade Education Limited, a company registered under the laws of the Republic of Ireland, and its Affiliates.
“Product” or “service” means any educational support, electronic publications or digital resources to assist academic development, and educational and vocational training, which is available from the website and/or developed and delivered to the customer in accordance with their order.
“Order” means a technical order on a standard electronic form, filled and submitted online by the customer to our website. An order specifies the scope of work and other requirements of the customer regarding the product and/or service.
Content, Products and Services
The content, products and services delivered by this website are intended strictly for private, personal, non-commercial use. By accessing, placing an order, purchasing and/or making payment, you are using the content, products or services strictly for your private, personal, non-commercial use. You agree not to transmit, distribute, modify, publish, display or create derivative works from, or exploit the content, products or services of this website without prior written consent of Upgrade. You also agree to indemnify, defend and hold harmless Upgrade for any and all unauthorised use made of any material available from this website. Any unauthorised use of content, products or services of this website may subject our customers to civil or criminal proceedings. All content, products and services come with no warranties, expressed or implied.
Warranties
Upgrade makes no representations or warranties with regard to the website or any materials herein, whether expressed or implied, arising by law or otherwise, including without limitation, any implied warranty or merchantability, fitness for a particular purpose or non-infringement or any implied warranty arising out of course of performance, course of dealing or usage of trade. In addition, Upgrade makes no representation that the operation of the website and its content, products or services will be uninterrupted or error free. The company will not be liable for the consequences of any interruptions or errors on the website. It is your responsibility to evaluate the accuracy, completeness or usefulness of any opinion, advice, information or other content provided in connection with the content, products or services, or otherwise made available, through the website. Please seek the advice of professionals, as appropriate, regarding the evaluation of any such opinion, advice, information or other content.
Return Policy
If you would like to return a digital product purchased directly from the Thesis Upgrade shop, the following policy applies:
- You have fourteen (14) calendar days to return the digital product from the date you purchased it.
- You must not have viewed or printed, in total, more than five percent (5%) of the digital product.
- You must not have used any included access codes for any online resource that came with your digital product purchase.
- You have not previously returned the same digital product from a prior purchase.
- You have not returned three (3) or more digital products in the past ninety (90) calendar days.
- You must not use the content or service you are cancelling, and you must make sure nobody else uses it.
To request a refund for a returned digital product, please contact us by email at sam@thesisupgrade.com. Please include your order number when contacting us, so we can assist with your request as efficiently as possible. We refund your purchase back to the original payment method. Once a refund is issued, you will not have access to the digital product. Upgrade reserves the right to refuse to sell, or to provide refunds, to any person for any reason not prohibited by law, including, but not limited to, abuse of our return policy.
Copyright and Personal Use
The content, products and services Upgrade delivers are completely original. The full copyright pertaining to content, products and services delivered is retained by Upgrade.
No Plagiarism
By agreeing to these terms of use, you acknowledge that Upgrade reserves the right to cancel any agreement, arrangement or contract with any person who condones or attempts to pass plagiarised content, products or services as original. You also agree that any content, product or service delivered by Upgrade may not be disclosed to any third parties, nor distributed in any way for payment or for any other purpose. You also acknowledge that if Upgrade suspects that the content, product or service has been distributed or used by the customer in any form of plagiarism, we reserve the right to refuse to carry out any further work for, and/or provide any products and/or services to this customer.
It is not acceptable for customers to put their own name on the content, product or service we deliver. Any written, audio or visual materials provided by Upgrade are for private/personal and/or academic/educational/vocational support purposes only and cannot be used as a substitute for your own work. They can only be used as an example from which you can learn how to complete your own work. Entire parts of the content, products or services provided by Upgrade may not be used as an example in the customer’s original piece of writing even if properly cited. Please check your Institute’s definition of plagiarism for acceptable use of source material.
Upgrade strongly supports ethical practice. We do not condone, encourage, or knowingly take part in plagiarism or any other acts of academic dishonesty, cheating or fraud. The company strongly adheres to, and abides by, all copyright laws, and academic codes of conduct and conventions. Upgrade will not knowingly allow any customer to commit plagiarism or violate copyright laws or academic conventions. Upgrade shall not be liable for any inappropriate, illegal, unethical, or otherwise wrongful use of the content, products or services received from our website. This includes, inter alia, plagiarism, expulsion, academic probation, loss of scholarships/titles/awards/prizes/grants/positions, lawsuits, poor grading, failure, suspension, or any other disciplinary or legal actions. The users and purchasers of content, products or services from our website are solely responsible for any and all disciplinary actions arising from the improper, unethical, inappropriate and/or illegal use of material.
Privacy and Security
Your privacy is important to us. Please refer to our Privacy Policy posted on this website for a detailed explanation of Upgrade’s policy and procedures regarding collection, storage, protection and use of your personal information.
Links Disclaimer
Even though this website can be linked to other websites, Upgrade does not in any way approve, endorse, certify or sponsor linked sites unless specifically stated herein. The company is not the owner of, is not responsible for, and does not control any content of any website linked to our website. By agreeing to these terms of use, you acknowledge that linking to other websites is at your own risk.
Amendments
You agree and acknowledge the fact that these terms of use may be unilaterally changed by Upgrade. It is highly recommended that our returning customers keep track of any changes made to these terms of use by reviewing this webpage from time to time, since we guarantee immediate reflection of any such changes on the present webpage of this website.
Limitation of Liability
By acknowledging these terms of use, you agree to release and hold Upgrade and its employees, shareholders, officers, agents, representatives, directors, affiliates, promotion, subsidiaries, advertising and fulfilment agencies, any third party providers or sources of information or data and legal advisers (“Upgrade’s Affiliates”) harmless from any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the content, products and services, including but not limited to: telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind; failed, garbled, incomplete or delayed computer transmissions; any condition caused by events beyond the control of the company that might cause the content, product or services to be corrupted, delayed or disrupted; any injuries, damages or losses of any sort arising in connection with, or as a result of, utilising our content, products or services; or any printing or typographical errors in any materials associated with our content, products or services. In addition, you agree to defend, indemnify, and hold Upgrade and its Affiliates harmless from any claim, suit or demand, including legal fees, made by a third party due to or arising out of your utilising of our content, products or services, your violation or breach of these terms of use, your violation of any rights of a third party, or any other act or omission by you.
In no event shall Upgrade be liable for any direct, indirect, incidental, punitive, special or consequential damages arising out of, or in any way connected with, the use of this website or any content, products or services, provided on this website. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, these limitation might not be applied to you.
Questions, Concerns or Complaints
Your custom is important to us. If you have any questions, concerns, or complaints, regarding our terms of use, or the content, products and services provided by Upgrade, please contact us by email at sam@thesisupgrade.com or by mail at 30 Delbrook Park, Dundrum, Dublin 16, D16Y2E2, Ireland, ATTN: Administrator. Because email communications are not always secure, please do not include credit card information or other sensitive information in your emails to us.
Upgrade will take any question, concern, or complaint, seriously. Any question, query, or complaint, will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.